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It's like Christmas when the FedEx truck pulls up with a big ol' box or boxes fresh from our facility. You've been waiting and are excited to finally get that headache rack or rear hoop on your truck.
We do our best to make sure our large and heavy products are packaged in such a away to arrive without damage. Expanding foam is used in corners and other strategic locations to cradle the contents and provide a protective air gap. Other pieces are wrapped in layers of bubble wrap to avoid metal to metal contact.
Most deliveries arrive at their destination without incident. Occasionally a package will be mishandled by the carrier. A small puncture in the box or wrinkled corner may not create any issues to be worried about. But if there's severe damage to the box and you suspect the contents could be damaged, then consider refusing the delivery. The carrier will return it to us for inspection. This is one of the reasons we require a delivery signature. It prevents a driver from dropping a destroyed package at your door and running. (It also helps prevent theft of expensive merchandise).
Opening one of our boxes certainly isn't rocket science but because of the way we package the contents we do suggest you open them a certain way, both for ease in removing the product, and to ensure nothing is left behind inside. Headache racks and rear hoops are packaged in large, clamshell style cartons and stapled on 3 sides. You may be tempted to open just one end of the box and slide everything out. Instead, lay the carton down flat and pull each stapled side loose. You'll likely tear some of the cardboard in the process - that's okay. Once the three sides are loose, the lid should open, revealing everything inside.
If you order a headache rack together with a rear hoop, they may arrive in two boxes bundled together. In this case, be aware that you might find some parts associated with the headache rack, such as the bed rails (mounts), in with the rear hoop. Nuts, bolts, and other fasteners will be in their own small box along with instructions.
Check out this brief video that explains the why's and how's in more detail.
