Warranty | Returns | Shipping | Privacy Policies
Spyder Industries warrants all parts of its manufacture, furnished under this agreement, to be free from defects in workmanship and material for a period of FIVE (5) YEARS from the date of purchase. Powder Coat finishes are warranted for a period of THREE (3) YEARS from date of purchase.
This limited warranty does not cover:
(c) Freight or shipping costs,
(d) Normal wear and tear,
(d) Damage caused by collision,
(e) Damage from salt or road debris,
(f) Any lighting products sold or installed by Spyder Industries. (For warranty questions or policies regarding accessory lighting products sold or installed by Spyder Industries, please contact the respective manufacturer),
(g) Lost fasteners due to lack of maintenance or periodic checks for tightness.
This limited warranty does not cover any consequential damages, including but not limited to the expense of being without the vehicle during inspection or repair/replacement period, delay, or mileage. Additionally, any and all implied warranties (including the warranty of fitness or merchantability) are limited for a period of five (5) years from the date of purchase. This limited warranty is void if the product shows signs of alteration, modification, misuse, mishandling, improper care, and/or neglect. Also, this limited warranty is void in the event of improper installation by anyone other than Spyder Industries. The liability of Spyder Industries under this warranty is limited, at Spyder Industries sole discretion, to repair or replacement with equivalent products within a reasonable time. This warranty is not transferable. The original limited warranty period of any product repaired or replaced by Spyder Industries shall not be extended.
Limited warranty is conditioned upon:
- Spyder Industries being notified by Purchaser immediately after discovery of any defects,
- Proof of purchase,
- The return of the defective product(s) to Spyder Industries at Purchaser's expense within the limited warranty period; and
- Spyder Industries examination of such product(s) and its satisfaction that such defects were not caused by negligence, misuse, improper maintenance, accident, or unauthorized repair or alteration.
TO SUBMIT A CLAIM:
Email clear and detailed photos of the problem to firstname.lastname@example.org. Include a phone number where you can be reached.
Spyder Industries will determine if it’s a warrantable issue.
If warrantable, Spyder Industries will advise you on the return for repair or replacement.
Spyder Industries will honor any Spyder Industry merchandise returned in original condition, not have been installed, within 7 days from product receipt. There are no returns on full-custom (logo, art, specially modified) racks or parts. Due to the semi-custom-built nature of many of our products, some returns may be subject to a 20% restocking fee. For details on our 100% Satisfaction Guarantee return policy visit click HERE.
Unless otherwise specified, promotions, offers, or discounts may not be combined with other offers. Special promotions, offers, or discounts may not be redeemed for cash. Coupons taken off retail pricing before taxes and shipping. Prices, items, and offers are subject to change. All prices USD. Does not include taxes or shipping. A minimum purchase may be required.
We currently offer free shipping on orders over $199. Applies to FedEx Ground only. Other restrictions may apply.
Currently, if ordering through this website, we only offer shipping to 48 states within the contiguous US. We CAN ship to Canada but you will need to phone in your order. If your order total qualifies for free shipping (orders over $199) an additional surcharge will apply. You will also be responsible for any duties/taxes.
Due to exorbitant shipping costs we do NOT, by default, ship to the following states or US territories: Alaska, American Samoa, Federated States of Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific. We understand these states and territories appear in the shipping address section ('State' dropdown box) as options during checkout. We're working to resolve this issue and apologize for any confusion.
However, if you are interested in placing an order or getting a quote for shipping to a state or territory not currently serviced, please telephone us toll free at: 877-665-6705 for more information.
Almost all of our parts and products are built to order. Please allow 10-14 business days (2-3 weeks) for items to ship PLUS the transit time to your destination.
You should receive tracking information when your order ships. Unfortunately, once your order leaves our facility we have no control over the actual delivery day or time. When our carrier (FedEx) says it will take, for example, 5 days - we trust it will take only 5 days. During the peak holiday shipping season we allow for adequate transit time so that you'll receive your delivery when expected. However, the carrier may experience delays that are beyond our control.
We require a delivery signature for security purposes.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). Device information may also be gathered for advertising purposes including retargeting via Google.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail at: 11 Bridge St., Wenatchee, WA, 98801, United States